Terms & Conditions
Introduction
Welcome to the official website of Sagario Pty (Ltd). Throughout this website and in this document, we will refer to ourselves as "the company," "we," "us," and "our."
These Terms and Conditions govern the use of our website, including the process of ordering, sales, and delivery of goods. By accessing or using this website, you agree to be bound by these Terms and Conditions.
Our website provides a convenient platform for online shopping, offering a diverse range of products such as clothing, apparel, gifts, headwear, and display items. These products can also be customized and branded according to your specific requirements.
Order Placements
Placing Orders:
Orders must be placed through our online platform – website, email and WhatsApp.
Order Acceptance:
We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.
Limited Stock Availability:
Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund.
Price Changes:
Prices shown on our website are subject to change without prior notice. Sagario retains the right to modify prices for goods or services offered. Any price adjustments will be communicated through written notice.
Estimated Time of Arrival (ETA):
Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed.
Lead times do not include weekends, South African public holidays, or Sagario's annual shutdown period.
Branding Requests:
In-house branding services are exclusively available for products procured from Sagario. These services are subject to additional charges over and above the product purchase price. Full payment for both the product purchase price and branding service charges is required before the commencement of the branding process.
Payment
Accepted Payment Methods:
Our company accepts payments via MasterCard, Visa, and Debit cards. For orders exceeding R40,000.00 (including VAT), a 50% deposit is required within 24 hours of placing the order. Orders will only be dispatched once the payment is confirmed in our account.
International Payments:
Transactions from foreign banks may require a processing period of 4 to 7 business days. Orders linked to these transactions will be dispatched upon validation of payment in our account.
Delivery And Courier Services
Sagario Fleet Delivery:
For large orders within the greater Johannesburg area, we provide an in-house delivery service. Please note that this service is available upon request.
Branch Lead Times For Delivery Of Orders
Destination Branches Lead-Time for Orders Leaving Johannesburg
Orders leave on a Mondays, Wednesdays and Fridays.
*Lead-times quoted exclude public holidays and annual shutdown days. Please note that lead-times cannot be guaranteed.
Cancellations And Returns
Order Cancellation and Damages:
Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of delivery.
Cancellation Policy:
Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R100 excluding VAT) per layout will be levied. Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work. Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of seven rand and fifty cents (R7.50) per garment will be charged to your account if unclean worn clothing items are returned. We do not accept returns of any consumables, perishable items, memory sticks, masks, sanitisers, items which require assembly or consolidation as well as discontinued and clearance items unless the stock is faulty. No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.
Faulty Goods and Returns:
If a product supplied by Sagario is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.
Repair Returns
Before repair work, a cost estimate will be provided to the customer for approval.
Returns Approval
Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.
Warranties
Guaranteed Goods
Warranty coverage is available for new goods through Sagario’s-specific warranties or original manufacturer's warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which Sagario is not responsible.
Fitness For Purpose
Sagario does not warrant that the goods are suitable for any specific purpose.
Liability And Repairs
Our liability is limited to repairing or replacing faulty goods or issuing a credit of equivalent value. In case of returned goods with no fault found, all associated costs will be passed on to the customer.
Third-Party Content Disclaimer
Some content on this website may be sourced from third parties. Sagario does not claim ownership over such content and acknowledges that it is subject to the intellectual property rights of their respective owners.
Disclaimer
Your utilisation of the Website is undertaken entirely at your own risk, and you shall bear sole responsibility for any loss or risk arising from such utilisation or reliance on the information provided on the Website.
Whilst we endeavour to ensure the accuracy and completeness of the content on the Website, we provide no guarantee as to its quality, timeliness, operation, integrity, availability, or functionality.
We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability arising from your access or use of the Website and its content, unless otherwise mandated by applicable law.
The Website and all information provided therein are provided "as is" without any warranty, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as permissible under law.
Any views or statements presented on the Website shall not necessarily reflect our views or statements.
We make no warranty or representation, whether express or implied, that the information or files available on the Website are free from viruses or any other harmful data or code that may disrupt, disable, or compromise the operation, stability, security, functionality, or content of your computer system or network unless arising from our gross negligence or wilful misconduct.
Limitation Of Liability
Sagario shall not assume any liability for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website, inability to use the Website, or any unlawful activity on the Website or linked third-party websites.
By using the Website, you agree to indemnify and hold Sagario harmless against any loss, claim, or damage arising from your use of the Website or any linked third-party websites.
Privacy Policy Summary
Our Privacy Policy outlines how our website safeguards the privacy of its users in compliance with applicable data protection laws.
Collection and Processing of Personal Information:
We will only collect, and process personal information provided by users for specified purposes such as order processing, customer inquiries, enhancing user experience, and legal compliance.
Third-Party Disclosure:
We will not disclose or sell users' personal information to any third parties without explicit consent, except as required by law or to fulfil contractual obligations.
Security Measures:
We implement appropriate security measures to protect users' personal information from unauthorized access, alteration, or disclosure.
User Rights
Users have the right to access, correct, or delete their personal information held by our website. These rights can be exercised by contacting our designated data protection officer via email.
Use of Cookies
Our website may use cookies or similar technologies to improve user experience. Users can manage or disable cookies through their browser settings.
Consent
By using our website, users acknowledge and consent to the collection, processing, and storage of their personal information as described in this Privacy Policy. Please refer to our website footer for the complete Privacy Policy.
Force Majeure
If either Party is prevented or restricted directly or indirectly from carrying out all or any of its obligations under this Agreement because of the strike, lock-out, fire, explosion, floods, riot, war, accident, act of God, embargo, legislation, shortage of or a breakdown in transportation facilities, civil commotion, unrest or disturbances, cessation of labour, government interference or control, or any other cause or contingency beyond the control of that Party, the Party so affected shall be relieved of its obligations hereunder during the period that such event and its consequences continue but only to the extent so prevented and shall not be liable for any delay or failure in the performance of any obligations hereunder or loss or damages either general, special or consequential which the other Party may suffer due to or resulting from such delay or failure, provided always that written notice shall forthwith be given of any such inability to perform by the affected Party.
Any Party invoking force majeure shall, upon the termination of such event giving rise thereto, forthwith give written notice thereof to the other Party. Should such force majeure continue for more than 90 days then the Party who shall not have invoked the force majeure shall be entitled forthwith to cancel this Agreement in respect of any obligations still to be performed hereunder
Governing Law
These terms and conditions shall be governed and interpreted by the laws of the Republic of South Africa including but not limited to:
Electronic Communications and Transactions Act (ECTA) 2002
Consumer Protection Act (CPA) 2008
Companies Act 2008
National Credit Act 2005
Consumer Protection Regulations (CPRs)
Protection of Personal Information Act (POPIA) 2013
Arbitration
Any disputes arising from or related to this agreement shall be resolved through arbitration. The Rules of the Arbitration Foundation of Southern Africa will govern the arbitration process, with the arbitrator(s) appointed by the Foundation.
Annexure
Sample Policy
We understand that clients require samples to close a deal.
Our sample policy is as follows:
1. Samples are available for purchase through our online platform, email and WhatsApp.
2. All sample orders need to be paid for within 5 working days from invoice date and if not paid within this time they will be cancelled.
3. Clients ordering samples from either Cape Town or Durban may have these sent overnight to the respective branches.
4. Sample orders consisting of less than 10-line items that are placed online before 11h00 for Cape Town and Durban will be ready for delivery the following day.
5. All sample orders that exceed 10-line items will be invoiced from our main warehouse and will be treated as a bulk order. These orders will require the branch delivery selection to be updated and payment to be made (and received by Sagario) for the orders to be sent to the branch then delivered to you
Returns And Refunds of Samples
6. The following samples may not be returned:
1. Those with an individual product price of less than R30.00 (excluding VAT);
2. Any branded items; and
3. Consumables and perishables.
7. Samples with an individual product price of R30.00 excluding VAT or more may be returned for a refund or credit if:
1. The sample items have not been used, worn and are not damaged.
2. The items are in their original condition and packaging, damage to any part of the packaging will result in the samples not being accepted for return.
3. The returned items should be accompanied by the relevant original invoice.
4. The items should be returned within a week of delivery.
8. If the samples returned are deemed acceptable by Sagario, in its sole discretion, it will process a refund or credit note.
1. It may take up to 7 (seven) days for Sagario to inspect samples;
2. Refunds are only processed on Fridays;
9. Sample orders exceeding 10-line items that need to be returned for credit will only be accepted if returned via courier to our address, to be returned at your expense. Bulk order returns are subject to prior Management approval and are to be returned to our address via courier (these will attract a handling fee).
10. For clothing samples loaned from our Botswana, Namibia and Zambia showrooms, stock not returned within 72 hours will be invoiced for your account. If the clothing is branded, we will charge a pre-production sample fee to cover the cost of the branding on the unreturned item.
Branding
Artwork Policy
1. Artwork Guidelines
Process
1. All artwork can be sent to us, please send it directly to the relevant Account Manager;
2. All final layouts should be approved via email
3. Clients are expected to make full payment
4. Branding will only commence once the layout is approved and full payment is received.
5. Branding lead times are quoted from the day after artwork approval and proof of payment is received, whichever is later.
6. For expedited clearing of orders you are encouraged to pay for orders online through the payment portal that can be accessed on our website or if paying into one of our bank accounts, please use the order number as reference and e-mail your proof of payment to accounts@sagario.co.za
2. Artwork Submission
1. Only PC format artwork will be accepted, vector artwork is preferred but artwork in the following file formats will be acceptable:
1. .CDR;
2. .EPS;
3. .AI;
4. .PDF;
5. .FH.
2. The following formats are not accepted:
1. Word or PowerPoint files
2. Gif and jpeg (under 600dpi)
3. Artwork for multicoloured imprints must be sent as a colour separated file, save for in the instance of digital printing.
4. If typesetting is required, clients must include font and size. To avoid font substitutions, all fonts submitted must be converted to “curves”.
3. Artwork Approval And Applicable Fees
1. All artwork needs to be approved, branding will only commence once artwork has been approved and full payment for the order has been received.
2. By approving the artwork;
1. You accept the layout as depicted in the artwork, you have ensured that the item being branded, colour and size of the item are correct.
2. Sagario will not be held accountable for any spelling or artwork errors on items branded in accordance to the approved artwork.
3. Once artwork has been approved, no changes will be accepted.
4. Printing colours will be matched as close as possible to pantone colours or swatches supplied, we do not guarantee a 100% colour match.
5. We do not guarantee any print onto metal or ceramics.
6. Additional fees do not apply to artwork received in the correct format however artwork received in the incorrect format will attract a redrawing fee of R200 excluding VAT. This fee will accommodate two further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
7. Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.
4. Unbranded Bulk Orders
1. Unbranded bulk orders will be dispatched the day after payment has been received.
2. If you place your order online, you can do so until 23h00 and your order will be dispatched the following day
Display
1. Where skins are available for sale as stand-alone items, Sagario is able to refit skins onto Sagario-purchased hardware from our Johannesburg Head Office. Should a client request that Sagario refit skins, the return of hardware to Sagario via courier will be for the client’s account. Once complete, Sagario will send the items to the client’s address within South Africa.
2. Refitting of skins by Sagario is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Sagario will not be able to refit skins.
3. If the client is re-skinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Sagario cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
4. It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
5. Reskinning is specifically tailored to fit to Sagario display hardware. Sagario cannot be held responsible for any skins purchased to fit third-party hardware.
6. All artwork must be created in CMYK and all pantone colours must be included as a pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place. Please also note due to the limited colour range of various digital CMYK Print methods, not all pantone colours can be achieved. We endeavour to match as closely as possible, but, colour variation will take place on different materials like PVC versus Fabric.
7. Fluorescent and metallic pantones cannot be matched. Only a tonal representation thereof can be achieved.
8. Overexposure to sunlight will reduce the longevity of the print.
9. We encourage you to take care of the display fabric and remove it from direct sunlight at all opportunities.
10. Display fabrics purchased from Sagario come with a 3-month limited print fade warranty.
Display Repair Policy
11. Display hardware purchased from Sagario comes with a 3-year limited mechanical repair warranty.
12. The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
13. Display hardware that is under warranty and requires repair must be returned to Sgario address via courier at the client's own expense. All broken or damaged parts must be included.
Workwear Policy
1. Manufacture of workwear products will only commence when the order is received and, full payment is received. Once a sales order is generated your order may not be cancelled or changed.
2. Conti suit sets are sold according to industry-standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
3. Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
4. We will not accept any returns on unbranded or branded workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.
Disclaimers And Information
1. Colours of actual products may vary slightly from those shown in the catalogue and on the website. For accurate colour matching, please request a sample.
2. All product sizes have been indicated. Sizes may vary slightly from these provided.
3. Product images may differ slightly from actual items due to the limitations of photography, film separation, printing and digital display.
4. While we’ve taken care to ensure the accuracy of the details on this website, errors may occur. If you have any questions or concerns about specific products or information, please consult your Account Manager or request a sample before placing your order.
5. The artwork, designs, and trademarks displayed on products are purely illustrative and are shown only to demonstrate the type and quality of branding Amrod offers. All trademarks remain the property of their respective owners. These examples do not imply endorsement or that the products are manufactured for, by, or on behalf of the trademark owners, and Amrod does not offer for sale any products bearing such marks without proper authorisation. By supplying an image, artwork, or logo to Sagario, the owner or supplier warrants that Sagario is authorised to use such material for illustrative and branding purposes. E&OE.